Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We've compiled answers to the most common questions we receive. If you can't find the answer you're looking for, please don't hesitate to contact us

Simply browse our products, add the items you want to your basket, and proceed to checkout. You'll be guided through the process step-by-step.

*You will need an account to order any products*

Intec is dedicated to fostering strong, enduring partnerships with our clients. To facilitate this, we currently offer purchasing exclusively through established credit accounts. This approach allows us to provide tailored solutions and maintain efficient order processing. As we continue to grow and expand our services, we are actively exploring additional payment methods to offer greater flexibility. At this time, we are focused on credit accounts, and welcome you to contact our sales team to discuss setting one up.

At Intec, we understand that getting your components quickly and reliably is crucial. That's why we offer a range of flexible delivery options tailored to your specific needs.

• Next-Day Delivery: For those needing their orders fast, our standard next-day delivery service starts at just £6, ensuring your essential components arrive promptly.
• Timed Deliveries: If you have time-sensitive projects, we can arrange timed delivery slots to guarantee your shipments arrive within your specified window, providing you with precision and control.
• Same-Day Delivery: We recognise that urgency is sometimes paramount. For those critical orders, we offer same-day delivery options, ensuring you receive your components when you need them most.
• Collections: For larger orders or when specific logistical arrangements are required, we also provide convenient collection services.
  

We encourage you to contact our dedicated sales team to discuss your particular delivery requirements. They'll be happy to explore the most suitable and cost-effective options for your project, ensuring a seamless and efficient delivery experience.

We understand that receiving your order promptly is essential. At Intec we strive to ensure efficient and reliable delivery.

• For In-Stock Items:
  • If your order is placed before 5:00 PM GMT, and all items are currently in stock at our Birmingham warehouse, we guarantee dispatch for next business day delivery. This means you can expect to receive your order quickly, minimising any project delays.

• For Items Not Currently In Stock:
  • In the event that an item in your order is not immediately available, a dedicated Intec representative will contact you promptly to provide detailed information regarding estimated lead times. We believe in transparent communication, and we will keep you fully informed throughout the process, providing regular updates on your order's status.
  • We work closely with our suppliers to minimise lead times, and will do our best to get your products to you as quickly as possible.

We are committed to providing you with a seamless and reliable delivery experience. If you have any specific delivery requirements or questions, please do not hesitate to contact our customer service team. We are here to assist you.

We understand that plans can change, and you may need to modify or cancel your order after it's been placed. At Intecmicros, we are committed to providing you with flexible and responsive service.

• Contacting Your Account Manager:
  • The most efficient way to request changes or cancellations is to immediately contact your dedicated account manager. They are your direct point of contact and will work diligently to accommodate your needs.
  • Please provide them with your order number and specific details of the changes you require.

• Order Processing and Dispatch:
  • We strive to process and dispatch orders as quickly as possible. We have multiple collection points throughout the day, which means that in some instances, your order may have already been dispatched before we receive your cancellation or modification request.
  • However, we are always committed to working with our customers. Even if your order has been dispatched, we will explore all available options to assist you, such as arranging returns or exchanges.

• Our Commitment to Customer Satisfaction:
  • We understand the importance of flexibility and are dedicated to finding solutions that meet your needs.
  • We will do our utmost to work with you and facilitate any reasonable requests.
  • We value your business and are committed to providing a positive and supportive customer experience.

We encourage you to contact your account manager as soon as possible if you need to make any changes to your order. They will provide you with the most up-to-date information and explore the best possible solutions.

At Intec, we understand that sometimes returns are necessary, and we strive to make the process as smooth and straightforward as possible.

• Detailed Returns Information:
  • We have a dedicated page outlining our comprehensive returns process, which you can find in the footer of our website. This page provides detailed information on our return policy, including eligibility criteria, timeframes, and step-by-step instructions. We recommend reviewing this page for complete details.
    
  
  
• Our Commitment to Customer Satisfaction:
  • At Intec, we deeply value our customers and are committed to building long-term relationships. We understand that each situation is unique, and we will always do our utmost to accommodate reasonable requests.
  • We believe in working with our customers to resolve any issues that may arise.
  
  
• Initiating a Return:
  • To initiate a return, please complete the return form available on our website. This form will provide us with the necessary information to process your request efficiently.
  • Once we receive your return form, our dedicated customer service team will review your request and contact you promptly.
  • Our team will work closely with you to understand the reason for your return and explore all available options to resolve the issue, whether it's a replacement, refund, or alternative solution.
  • We aim to respond to all return requests in a timely manner, and will keep you informed throughout the process.
  
  

We are dedicated to providing you with a positive and supportive customer experience. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.

We understand that sometimes you need assistance, and at Intec, we're here to help. We offer multiple avenues for you to reach our customer support team:

• Contact Us Page:
  • For general inquiries, questions about our products, or assistance with orders, please visit our Contact Us page, which you can find conveniently located in the footer of our website.
  • This page provides various contact methods, including our email address and contact form, allowing you to reach us at your convenience.
  
  
• Dedicated Account Manager:
  • For our valued business partners and customers with ongoing projects, we provide dedicated account managers.  
  • If you have pressing issues, require immediate assistance, or have specific needs related to your account, please contact your dedicated account manager directly. They are your primary point of contact and are equipped to provide personalised and efficient support.
  • They are the best way to get a quick resolution to any pressing issues.
    
  
  

We are committed to providing you with prompt and helpful support. Our team is dedicated to ensuring your experience with Intec is positive and seamless. We look forward to assisting you.